Frequently Asked Questions
Everything you need to know about your Lachoix shopping experience.
How do I determine the correct size for my order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for the best fit, or contacting our style consultants for personalized advice.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international shipping. Express options are available at checkout if you need your items sooner.
Do you offer international shipping?
Yes, Lachoix ships to over 50 countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm in select regions.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.